Privacy Policy

Information we collect

We collect information in a few different ways, depending on how you interact with us:

• Information you give us. When you submit a contact form, request a proposal, or email us, we collect details such as your name, work email, company name, website, and anything you choose to include in your message.
• Site usage data. Like most websites, we automatically collect basic technical information such as your IP address, browser type, device, pages viewed, and the page that referred you. We gather this through cookies and similar technologies.
• Client project data. When we work together, we may handle data inside your marketing tools on your behalf, such as subscriber lists, campaign performance, and creative assets. This data belongs to you; we act only on your instructions.

How we use your information

• To respond to your enquiries and prepare proposals or estimates.
• To deliver, manage, and improve the services you have engaged us for.
• To operate, secure, maintain, and improve our website.
• To send service updates and, where permitted, occasional studio news you can opt out of at any time.
• To meet our legal, tax, and contractual obligations.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. We use privacy-conscious analytics to measure traffic and improve our content. You can control or disable cookies through your browser settings. For full detail on the categories we use, see our Cookie Policy.

Third-party processors

We do not sell your personal information. We share it only with trusted service providers who help us run our studio, and only to the extent they need it. These may include:

• Website hosting and infrastructure providers.
• Analytics providers that help us understand site traffic.
• Email and SMS marketing platforms (for example, Klaviyo) that we operate on a client's behalf as a data processor.
• Project, billing, and communication tools we use to run our business.

Each provider is bound to protect the information they handle and to use it only on our instructions. We may also disclose information when required by law or as part of a business transfer such as a merger or sale of assets.

Data retention

We keep personal information only as long as we need it for the purposes described in this policy, to maintain our business records, or as required by law. When we no longer need it, we delete or anonymize it. Client project data is retained for the length of our engagement and a reasonable period afterward, then removed on request or on schedule.

Your rights and choices

Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, request a copy in portable form, or object to or restrict certain processing. You can also opt out of marketing emails at any time using the link in each message. To make a request, email us at hello@mailverse.media. We will respond within the time required by applicable law.

Security

We use appropriate technical and organizational measures to protect the information we hold, including access controls, encryption in transit, and reputable service providers. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

Children's privacy

Our website and services are intended for businesses and the professionals who run them. They are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

International transfers

We are based in the United States, and our service providers may process information in the United States and other countries. If you access our site from outside the United States, you understand that your information may be transferred to and processed in a country whose data protection laws differ from your own. Where required, we rely on appropriate safeguards for these transfers.

Changes to this policy

We may update this Privacy Policy from time to time as our practices or the law change. When we do, we will post the revised version on this page and update the date above. Significant changes may be communicated more directly where appropriate.

Contact us

Mailverse Media LLC
68 Jay Street, Suite 4, Brooklyn, NY 11201, USA
hello@mailverse.media